Contact@SHIFTEventRentals.com

(984) 983-0255 Office

(919)695-3766 Warehouse

Refund policy

Refunds

All customers provide a 35% - 100% non-refundable reservation payment in order for S.H.I.F.T. Event Rentals to reserve their rental booking order. After the reservation payment is made, regardless of their circumstances or reason for cancellation, customers are not eligible for a refund.

Digital product or service purchases: due to the intellectual property value of digital products & services. All purchases of digital services or products once delivered classify as services rendered and not eligible to be cancelled or refunded.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, custom products (such as special orders or personalized items, custom builds), and custom prints. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to cancel the rental items you have, and once the rental cancellation is processed, make a separate booking for the new rental items.

You can always contact us for any refund questions at Contact@SHIFTEventRentals.com.

Terms & Conditions

S.H.I.F.T. Event Rentals Service Terms and Conditions

Renter is fully responsible for equipment damaged, lost or stolen during the rental period.
Renter agrees that equipment counts, as shown on the rental contract (invoice), are correct unless exceptions are specifically noted on receipt. Renter agrees to immediately report any shortages or breakage to S.H.I.F.T. Event Rentals. Renter further agrees that all changes are subject to final count and inspection by S.H.I.FT. Event Rentals personnel.
All rates quoted are based on a 24 hour rental period per item.
All prices subject to change without notice.
All rentals are subject to the terms conditions of the company’s Rental Contract.
Delivery rates are based on first floor (ground floor) delivery to your door. Our personnel will neatly stack all items in a mutually convenient location. Delivery charges will be calculated based on the distance traveled and size of order. Special delivery fees apply to the time deliveries, long carries, multi-crew, multi-day, high-rise, after-hours, holiday and otherwise difficult installations. Additions to the orders that have already been delivered will be subject to normal delivery fees. On-site delays caused by clients will result in additional delivery fees. Like otherwise, equipment not ready at the scheduled pickup time will be subject to additional pick-up charges.
A return trip charge will be made for each extra delivery or pick-up call required of us and caused by renter.
Our equipment is charged for while out on rental, whether used or not. All rental orders within 30 days are final. No refunds.
All equipment must be together and ready for pick-up or an extra labor charge will apply for any delay incurred.
Rental charges for equipment, other than canopies, platforms and dance floors, do not include set up and teardown.

Cancellation Policy

When an order is placed with S.H.I.F.T Event Rentals, all equipment is reserved, prepared and hand packed. When cancellation occurs, these items are unavailable to other clients. All customers will provide a 35% - 75% non-refundable initial payment in order for S.H.I.F.T. Event Rentals to reserve their order. Customers who cancel their order any time after the initial payment is made will lose their payment regardless of their circumstances or reason for cancellation.